To address the growth and evolving types of cybersecurity threats, security software products are becoming increasingly more sophisticated. And customers need to retain product knowledge to protect and keep their operations running smoothly. But keeping informed on the evolving solution landscape is not an easy task. Security leaders consider investing in additional staff or seeking clear guidelines from specialist consultants — both of which create a significant increase in TCO.
A product expert at your disposal
With Arrow’s designated support engineer service for Symantec solutions, you gain direct access to a product expert assisting you promptly on all product-related technical needs. You also get useful recommendations for optimised configurations and adoption of new functionalities embedded in the product.
You can count on proactive, relationship-based support, alongside transactional technical assistance to help you get the most out of your Symantec solution and ensure the highest security in your Symantec environment.
Consider your designated support engineer your trusted advisor on all product-related matters and be better positioned to meet the demands of your critical operations.
Arrow’s designated support engineer
Benefit from a faster initial response to new support cases and participate in business and configuration reviews with your designated Symantec expert to guide you through best practices.
Get all the necessary product information and advice on problem resolution, as well as support on software upgrades and updates, patches, troubleshooting, security content and threat information.
Arrow’s designated support engineer offering can enable you to achieve reduced downtime, improved risk mitigation and prioritised case resolution through continuous knowledge sharing, product and case review, as well as lifecycle planning for your Symantec solution.
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