Please ensure you have your Site ID to hand and telephone, email or click the button below to access the support centre.
Tel: +44(0) 1638 569620
Email: broadcomsupport.ecs.emea@arrow.com
Arrow - Providing best in class L0/L1 support to the customers of VMware
Access Support
Welcome to Arrow
Providing best in class support to customers of VMware, a Division of Broadcom.
Severity Levels
Sev 1 – 1 hour
A problem has occurred where no workaround is immediately available in one of the following situations: (i) your production server or other mission-critical system is down or has had a substantial loss of service; (ii) a substantial portion of your mission critical data is at a significant risk of loss or corruption.
Please note: Severity 1 cases can only be created over the telephone
Sev 2 - Within 2 business hours
A problem has occurred where a major functionality is severely impaired. Your operations can continue in a restricted fashion, although long term productivity might be adversely affected.
Sev 3 – Within 4 business hours
A problem has occurred with a limited adverse effect on your business operations.
Sev 4 – Within the next business day
A problem where your business operations have not been adversely affected.
Contact us
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