Are you ready to transform from a licensed reseller to a cloud services leader?
Arrow and Microsoft — creating and managing cloud services based on trusted Microsoft technology
Microsoft became one of the biggest contenders out of the gate. With their cloud adoption, they quickly gained a large amount of market share due to their ongoing investments into SaaS product development and expanded data center locations that support their commercial and public offerings. With new offers and infrastructure solutions available, Microsoft established multiple routes to market through its Partner Network. One of them being the tier two indirect model in the Cloud Solution Provider (CSP) program for resellers of all sizes and specialties. Partners who joined the Microsoft CSP program as a Reseller have seen tremendous success unlocking new customer opportunities and boosted sales.
Now you can effectively and efficiently transform into a cloud services leader when you partner with a deeply experienced team. Arrow’s award-winning Cloud Service Provider (CSP) Program offers our partners the chance to build cloud services around trusted Microsoft technology.
By joining Arrow’s CSP program, you will immediately see that we not only build out a sales plan; but we also provide resources and services to improve back-end operational efficiencies to help drive stronger NGP for a business’s bottom line. These same market tactics have allowed Arrow to be awarded Gold status and Indirect Provider of the Year by Microsoft.
A pitcrew built for you
Here at Arrow, our Cloud Pitcrew Team has invested heavily in understanding the various components needed for success in the cloud marketplace and across industries, so we can deliver high-end consulting and customer services to all our CSP partners.
Your Cloud Pitcrew, like in racing, is comprised of a variety of team members all bringing their own unique knowledge and skills to play. When you join Arrow, a partner’s core team will be comprised of Cloud account managers, pre-sales architects, advocates, and technical support engineers at no cost.
ArrowSphere partner platform
As part of Arrow’s reseller enablement, our partners are given access to a revolutionary brokerage platform called ArrowSphere for their customer license management. ArrowSphere delivers industry-leading functionally, while hosting API connections into Microsoft service portals. Partners can enjoy fast and efficient quote-to-order experiences 24x7, as well as obtain insights into your customer’s cloud consumption via robust data analytics with predictive capabilities
ArrowSphere carries a full list of SaaS and Azure, perpetual, and software subscriptions products, plus third-party offerings for further bundling, including Microsoft 365, Dynamics 365, Azure, and more!
A portal for your customers
Having a unique customer purchasing solution that drives enablement can make a partner stand out in the market. Arrow's customer portal is a low-to-no code, out-of-the-box tool that allows partners to quickly create their own custom cloud storefront and catalog for cloud and non-cloud offerings in a familiar e-commerce experience for customers.
Arrow exclusive: Cloud Service Provider eBook
Learn about all the market opportunities that Microsoft’s CSP program provides, along with the benefits of joining Arrow’s CSP program.
Download Arrow's exclusive CSP eBook now!
Speak with an Arrow CSP Specialist
Speak to our Arrow CSP Specialist to learn how our resources and services will improve your back-end operations and drive your bottom line.
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To understand the full details and benefits of Arrow’s CSP program, download the CSP Data Sheet.
Bottomline boosters
ACE program earnings and competitive margins
At Arrow, we understand there is not a one-size fits all when setting discounts; we also understand how valuable RGP retention is. Therefore, each partner will receive a custom rate plan through the ACE program that aligns to a partner’s success track. Check out ACE program details here.
No hidden costs
Arrow’s Pitcrew understands that a key factor in market acceleration is transparency. Knowing what to expect can drive confidence and clarity with the road that lies ahead. Once a partner has joined the team, they will have an a-la-carte line card that allows them to decide what Arrow Services they would like to invest in. There are no minimal spend requirements with Arrow’s CSP program or core Pitcrew resources.
Billing and invoicing
Billing and invoicing is not something widely discussed in the cloud marketplace, but it is a common pain point that can be disruptive and costly to a business’s P&L. After listening to our community, Arrow got to work finding ways to simplify the complex by implementing UX enhancements for AP teams, a custom cloud invoice format, and a buy now/pay later plan that provides partners with a 30-day purchasing term to boost operational efficiencies that can save time and money.
Pitcrew mechanics
Go the distance with professional services
Carrying professional services in-house can be costly to an organization; it can also equate to missed revenue by services not being available. By leveraging Arrow engineers, partners can engage prospects with expert certified engineers to bring custom workloads across the finish line.
A plan for you — CSP technical support
One of the biggest expenses when working directly with Microsoft is the cost of technical support. This can generate charges from the 10s to 100s of thousands annually. Not being able to host the right support plan for your customers' break/fix needs appropriately can be a huge factor toward your business’s overall customer satisfaction score. Our Pitcrew technical support program for CSP provides partners and/or customers with 24x7 Arrow break-fix engineering services boosted by Microsoft’s Unified Support. The result for customers is one of the most highly ranked and effective support programs in the market. This is offered to all Arrow’s CSP partners via plans ranging from included to white-labeling.