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Nexthink
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Nexthink

Digital Employee Experience Management Software

See. Diagnose. Fix.

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About Nexthink

Nexthink is a pioneer and global leader in digital employee experience (DEX). Their solutions provide enterprise IT teams with unparalleled visibility, immediate alerts, targeted remote remediation capabilities and artificial intelligence (AI)-powered observation.

Nexthink technology proactively monitors the real-time consumption of IT services — including, endpoints, applications, software as a service (SaaS), virtual desktop infrastructure (VDI) and network performance. It then combines this data with employee feedback that empowers end-user computing (EUC) experts to deliver a highly efficient digital workplaces with optimal team member experiences.

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Arrow represents Nexthink in both the United States and Canada.

The Nexthink Infinity™ Platform

View Nexthink's Infinity Video

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The Nexthink Infinity™ Platform, powered by AI, provides EUC teams with the ability to comprehensively see the employee consumption level of applications and tools. Whether it’s cloud-based apps such as Zoom or Teams, or hardware-level issues, Nexthink’s Infinity platform helps your EUC team diagnose the root cause of frustrating experiences and deploy a fix for the issue before an end user even submits a help desk ticket.

Through automated management of proactive thresholds and triggers, IT teams are instantly alerted. This allows your team to spend more time investing in the company’s overall digital transformation goals, and less time chasing after daily tech disruptions.

Nexthink’s Infinity platform gives your IT team the ability to correlate technical performance and employee sentiment so you can see the true digital employee experience for the first time. Infinity’s flexible dashboards provide key insights, while event visibility and visualizations enable rapid problem-solving.

Nexthink’s Infinity platform is your central experience hub with real-time, actionable insights into every employee – across devices, applications, operating systems, locations and organizational end points.

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Nexthink Infinity solutions

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Workplace Experience

See, diagnose, and fix digital workplace issues

infinity's flagship product combines device insights, employee insights, and application insights into meaningful, actionable metrics to highlight what can be modified to improve the digital employee experience. 

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Nexthink Office

Application Experience

One Place to Manage All Your Applications

Gives comprehensive visibility into the performance, reliability, and adoption of all applications (including web/SaaS), ensuring a positive digital experience and cost-effective digital transformation projects.

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Employee Engagement

Targeted Self-Help and Communication

Bridges the gap between IT and the actual user with contextual, two-way communications. This solution cuts through the digital workplace noise with attention-grabbing pop-up notifications that employees respond to.

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Collaboration Experience

Collaboration Experience

Optimize Every Collaboration

Provides comprehensive visibility into all aspects of an employee’s Microsoft Teams or Zoom session experience, helping to identify and prevent issues, speed up resolution, and inform vendor relationships.

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Experience-Central

Experience Central

Assure DEX to proactively optimize IT

Takes DEX scoring to the next level, by providing customizable DEX dashboards and scoring. This strategic solution provides IT with business-oriented KPIs, such as time lost due to poor employee experiences, as well as an enhanced DEX score that prioritizes employee sentiment data

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Nexthink-Amplify

Amplify

Close Tickets Faster & Escalate Less

An easy-to-install, platform-agnostic browser plugin that integrates into any service desk tool. L1 agents can close tickets faster and escalate less by having an immediate view of the key attributes of the employee and their device properties, alongside remote actions they can take, in a single pane, without any end user involvement. 

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Arrow and Nexthink

Arrow's knowledgeable and experienced team can help you sell and deliver Nexthink's solutions and support your customers at every stage of their journey by:

  • Providing access to ideal target partners across SPs, CSPs and MSPs
  • Equipping Nexthink's partners with the knowledge and expertise needed to sell more solutions across a range of sectors and in a number of different use cases
  • Recommending complementary solutions to complete Nexthink's offerings
  • Generating demand with business development and tailored marketing campaigns
  • Offering a full portfolio of consultancy services from pre-sales assessments to solution design, support and training

Let Arrow get you started with Nexthink today!

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Nexthink resources