The bar is high. Through technology — including APIs, EDIs, robotics and automation — we drive velocity of orders. B2B connections with vendors enable us to transfer information between vendors and Arrow at lightning speed. Product availability and other order details are routinely validated during every step of the ordering process — ensuring orders can be processed quickly, accurately and without an issue.
Our exceptional track record includes:
- 550K successful managed sales orders per year
- 500 complex international delivery projects per year related to 1,200 sales orders and 160+ countries
We consistently monitor KPIs and benchmark them to deliver high SLAs:
- Order receipt to system entry below 4 hours
- Average clean order entry time
- % of unclean orders resolved below 12, 24 and 48 hours
- # of orders not processed below 12, 24 and 48 hours
- Dashboarding of transaction time versus SLA
- Tracking of case in query as percentage of total orders
Every event that happens in the life cycle of an order is closely monitored. Arrow provides access to dashboards and tools to help you track the flow of order processing with a high level of detail and accuracy.
