Symantec support services

Get best-in-class support on Symantec security products and solutions.

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Welcome to Arrow, Symantec’s exclusive European aggregator

Providing best-in-class support to customers of Symantec, a division of Broadcom.

Welcome to Arrow support for Symantec!

Our team of certified engineers specializes in Symantec security products, efficiently managing hundreds of support tickets each month. We proudly support thousands of customers of all sizes across Europe, ensuring they have access to robust and reliable security solutions that meet the unique needs of their customers. In recognition of our exceptional service, Arrow’s support team for Symantec has recently been selected for the "Broadcom Global Technical Support" and "Cybersecurity Aggregator of the Year" awards.

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Discover our advanced support options with our Arrow designated support engineer for Symantec

With Arrow’s designated support engineer service for Symantec solutions, you gain direct access to a product expert assisting you promptly on all product-related technical needs.

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How to contact Arrow’s support

Please ensure you have your site ID on hand, and call, email or click the button below to access the support centre.
Tel: +44(0) 1638 569620
Email: symantecsupport.ecs.emea@arrow.com

or visit the available Broadcom User Guide to learn how to create a case with us: Broadcom Partner Support End-Customer Guide

Severity Levels

Sev 1 – 1 hour

A problem has occurred where no workaround is immediately available in one of the following situations: (i) your production server or other mission-critical system is down or has had a substantial loss of service; (ii) a substantial portion of your mission critical data is at a significant risk of loss or corruption.

Please note: Severity 1 cases can only be created over the telephone

Sev 2 - Within 2 business hours

A problem has occurred where a major functionality is severely impaired. Your operations can continue in a restricted fashion, although long term productivity might be adversely affected.

Sev 3 – Within 4 business hours

A problem has occurred with a limited adverse effect on your business operations.

Sev 4 – Within the next business day

A problem where your business operations have not been adversely affected.

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Stay ahead of tomorrow’s threats and security incidents with the latest information from the global leader in cybersecurity by visiting Symantec Security Center.

Note: For non-technical inquiries or assistance (renewal query, licensing, etc.) please submit a Customer Care request form.

Symantec Security Center

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