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Arrow Electronics, Inc.
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Arrow’s designated support engineer for Carbon Black

Customer service with a personal touch

Unlock peak performance and strengthen security with expert Carbon Black support. Gain direct access to a dedicated Carbon Black expert to ensure faster issue resolution, personalised support and optimised security operations — maximising the value of your investment.

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Overcoming the challenges of an evolving security landscape

With the growing complexity of today’s security landscape, many organisations struggle to maintain confidence in their cybersecurity posture, leaving them vulnerable to evolving threats. Misconfigurations and misaligned security controls are among the leading causes of breaches — often going undetected for months before the damage is realised.

To maintain effective and resilient security operations, organisations must stay up to date with product capabilities and best practices. However, in today’s dynamic threat environment, security teams face mounting challenges in doing so. Leaders are often forced to either invest in additional staff or rely on external consultants — both of which significantly increase total cost of ownership.

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A dedicated expert to optimise your Carbon Black experience

Arrow’s designated support engineer (DSE) service for Carbon Black provides you with direct access to a dedicated product specialist, ensuring fast and efficient support for all your technical needs. Beyond issue resolution, your DSE offers expert guidance on optimal configurations and helps you leverage new features to enhance your security posture.

With a proactive, relationship-driven approach, this service goes beyond traditional technical support, empowering you to maximise the value of your Carbon Black investment. Your DSE becomes a trusted advisor, helping you navigate challenges, fine-tune your security environment, and meet the demands of your critical operations with confidence.

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Comprehensive support by a technical expert

Accelerate issue resolution with faster response times and gain expert guidance through business and configuration reviews with your designated Carbon Black specialist.

Receive comprehensive support covering troubleshooting, software updates, patches, security content, and best practices to ensure your solution is always optimised and aligned with your security needs.

With this service, you’ll experience reduced downtime, enhanced threat mitigation, and prioritised case handling — all backed by continuous knowledge sharing, proactive product insights, and lifecycle planning to help you get the most out of your Carbon Black investment.

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