Security is today’s top priority
Although many companies are heavily investing in security products to protect their valuable assets, breaches still occur more than ever before.
Weak settings or nonoptimal configurations of these products can compromise the security and resilience of your endpoint environment.
A solid security foundation with close monitoring and prompt intervention is essential to overcome today’s security challenges and the continuous growth of sophisticated real-time threats.
What is Arrow’s managed service for Symantec Endpoint Security?
Arrow provides a managed security service that covers the security lifecycle of Symantec endpoint solutions, from automated monitoring and alerting on critical incidents to full management with proactive prevention and intervention.
Based on the technical skills and resources you have in-house, Arrow offers several options for our partners & customers: you can choose to get a 24/7 monitoring service through our automated managed service platform and be immediately alerted with a phone call when a critical security incident arise or receive full proactive support on your Symantec environment from our dedicated team of Symantec specialists.
Our managed service is built on our proprietary platform that automatically generates alerts, and tickets are opened promptly as issues arise. Our expert team can connect remotely, taking immediate action on critical vulnerabilities that have a security impact, as well as executing system optimisations and preventative changes to ensure the Symantec solution is configured in the optimal way and upgraded to ensure maximal protection across all systems and devices.
Learn more and explore our service level options.
Service level offerings
Monitoring
- Continuous monitoring and automated alerting
- Event collection / Log parsing
- Event analysis (daily)
- Alerting calls for P1 issues (out-of-business hours or 24/7 depending on plan)
- Onboarding (connection through Secure Virtual Appliance for on-premises environment)
- Contact via service desk under standard license support
Basic
- 8x5 Business hours support
- Continuous monitoring and automated alerting
- Event collection / Log parsing
- Event analysis (daily)
- Proactive ticket opening, handling & response
- Troubleshooting
- Incident response
- Remediations (limited to providing guidance on necessary steps)
- Security vulnerability management
- Symantec policies analysis
- First response time by severity: 1h to 1 business day
- Contact via service desk and email
- Periodic reporting
Advanced
- 24x7 service level support
- Continuous monitoring and automated alerting
- Event collection / Log parsing
- Event analysis (daily)
- Proactive ticket opening, handling & response
- Troubleshooting
- Incident response
- Remediations on critical security vulnerabilities
- Security vulnerability management
- Symantec policies analysis configuration & management
- First response time by severity: 1h to 1 business day
- Contact via service desk, email and phone
- Periodic reporting