Speaking Up and Raising Concerns

Arrow is committed to fostering a culture of trust, transparency, and accountability. We encourage employees and business partners to ask questions, raise concerns, and report potential misconduct without fear. Speaking up helps protect our people, our values, and the integrity of our business.

We maintain  multiple  confidential reporting channels and a well-established process to ensure concerns are reviewed promptly, handled appropriately, and addressed with care and professionalism.​

Speaking Up at a Glance

Trust, Transparency, and Protection

Arrow is committed to fostering a culture where employees and business partners feel safe speaking up. We take concerns seriously and handle them with fairness, discretion, and respect.

At a glance, our approach includes:

• Multiple confidential reporting channels available to employees and external parties
• A global, third‑party‑administered AlertLine available by phone and web
• The option to report anonymously, where permitted by law
• Fair, objective, and confidential investigations
• Appropriate corrective and remedial action when issues are identified
• A strict non‑retaliation commitment for those who raise concerns in good faith

Arrow’s AlertLine

Arrow’s AlertLine is a confidential reporting channel administered by an independent third party and available globally in multiple languages. Reports may  be submitted  by phone or through the web, and reporters may choose to  remain anonymous, where permitted by local law.

Reports submitted through the Alertline are reviewed by  compliance professionals for initial assessment and, as appropriate, assigned to qualified investigators for further review.  All reports are handled with discretion and respect for the individuals involved.

Important Notice

Arrow’s AlertLine is NOT an emergency service. Do not use this site to report events presenting an immediate threat to life or property. If you require emergency assistance, please contact your local emergency services.

Other Reporting Channels

Arrow employees may raise concerns through other internal channels, including:

• Their direct supervisors or another manager within their reporting line
• A senior leader
• The Legal, Compliance, and Human Resources teams

Arrow’s Open Door Policy encourages employees to report concerns at any level of the organization and ensures access to appropriate resources for guidance and support.

Investigation Process

Concerns  raised through our reporting channels are handled fairly, consistently, objectively, and confidentially, to the extent permitted by law.   Investigations may include interviews, document review, and other fact gathering activities necessary to assess the matter.

 Based on the findings, Arrow may take appropriate corrective and remedial actions tailored to the facts and circumstances of each case.  Actions may include targeted training, corrective action plans, policy or process enhancements, and disciplinary measures up to and including termination. Investigation outcomes are also reviewed to identify trends, assess root causes, and strengthen controls to reduce the  risk of recurrence.

Non-Retaliation

Arrow is strictly prohibits retaliation against anyone who, in good faith, raises a concern, asks a question, or participates in an investigation.  Retaliation is not tolerated, and concerns about retaliation are reviewed and addressed promptly.

Questions: compliance@arrow.com